Terms and Conditions
Last Updated: October 16, 2025
Welcome to Sheepdog Laser Works, your go-to destination for custom laser engraving. By accessing or using our website, located at https://sheepdoglaser.com/, you agree to comply with and be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not access or use our website.
These Terms are a legally binding agreement between you ("Customer," "User," or "you") and [Business Name], a business located in Riverside, California ("we," "us," or "our").
1. Use of Our Website and Services
You agree to use our website only for lawful purposes and in accordance with these Terms. You must not use our website or services:
- To engage in any unlawful activities or violate any local, state, or federal laws.
- To harass, abuse, or harm another person, or engage in any activity that infringes on their rights.
- To transmit or post harmful content, including spam, viruses, or malware.
We reserve the right to terminate your access to our website or services at any time if you violate these Terms or engage in unlawful behavior.
2. Account Creation and Responsibility
To access certain features of our website or complete a purchase, you may be required to create an account. You are responsible for maintaining the confidentiality of your account login information and agree to notify us immediately of any unauthorized access to your account.
You agree to:
- Provide accurate, current, and complete information when creating an account.
- Maintain the security of your account and prevent unauthorized use.
We may suspend or terminate your account if we find any breach of these terms, including fraudulent or abusive activities.
3. Products and Services
All products and services offered on our website are subject to availability and may be modified, discontinued, or replaced at our sole discretion. Prices and descriptions of products or services are subject to change without notice.
We make every effort to ensure that the information on our website, including prices, descriptions, and product images, is accurate. However, we do not guarantee that the website will be free from errors, bugs, or omissions. We reserve the right to correct any errors and cancel any orders that have been affected by such errors.
4. Ordering and Payment
When you place an order on our website, you agree to provide accurate and complete information, including payment details. By completing your order, you are entering into a binding agreement to purchase the products or services.
We accept the following forms of payment:
- [List accepted payment methods, such as credit cards, PayPal, etc.]
Orders are subject to verification and availability. We reserve the right to cancel or refuse any order at our discretion, including orders suspected of fraud or unauthorized transactions.
5. Shipping and Delivery
Shipping and delivery times are provided as estimates and may vary based on location, availability, and other factors. We are not liable for any delays in shipping caused by circumstances beyond our control, including but not limited to natural disasters, strikes, or carrier delays.
Customers are responsible for ensuring that the shipping address provided is correct. Any undelivered packages due to incorrect or incomplete addresses will be the responsibility of the customer.
6. Returns and Refunds
We want you to be satisfied with your purchase. If you are not happy with your product, please refer to our Return and Refund Policy, which is available [here (insert link)].
Products must be returned in their original condition, and all returns are subject to approval. Refunds will be issued to the original payment method, minus any applicable shipping charges.
7. Intellectual Property
All content, products, and services on our website, including but not limited to text, images, logos, designs, graphics, and software, are protected by copyright laws and are the property of [Business Name] or our licensors. You may not reproduce, distribute, or modify any of this content without our express written consent.
You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.
8. Limitation of Liability
To the fullest extent permitted by law, [Business Name] and its affiliates, employees, agents, or suppliers shall not be held liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services, including, but not limited to, loss of data, business interruption, or any other commercial damages or losses.
We do not guarantee that our website will be uninterrupted or error-free, and we will not be liable for any technical issues, including website downtime.
9. Indemnification
You agree to indemnify, defend, and hold harmless [Business Name], its affiliates, employees, officers, and agents from and against any claims, damages, losses, or expenses (including legal fees) arising out of your use of our website, your violation of these Terms, or any actions related to your account.
10. User-Generated Content
If you post, upload, or share any content on our website (such as reviews, comments, or product feedback), you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and display your content in connection with our business. You represent that you have the right to share this content and that it does not violate any third-party rights.
We reserve the right to remove any content that we believe is unlawful, offensive, or violates these Terms.
11. Termination of Service
We may suspend or terminate your access to our website and services at any time, without notice, if we believe you have violated these Terms or engaged in fraudulent or unlawful behavior. You may also terminate your account by contacting us directly at [contact information].
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. It is your responsibility to review these Terms periodically to stay informed of any changes.
13. Governing Law
These Terms will be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding related to these Terms shall be brought in the state or federal courts located in Riverside County, California.
14. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us at:
Sheepdog Laser Works
Email: sales@sheepdoglaser.com
Return and Refund Policy
At [Business Name], we are committed to ensuring that you are satisfied with your purchase. If for any reason you are not completely satisfied, we offer a return and refund policy under the following terms:
1. Eligibility for Return
We offer returns for non-custom engraved items under the following conditions:
- Items must be returned within 30 days of the original purchase date.
- The item must be in new, unused, and resellable condition (i.e., not worn, damaged, or altered in any way).
- Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is delivered to us safely.
2. Non-Refundable Items
Please note that custom engraved items are not eligible for return or refund. These items are personalized to your specifications, and as such, cannot be restocked or resold.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect (e.g., wrong item or engraving error on our part), please contact us immediately. We will provide instructions for returning the item at no cost to you, and we will either issue a full refund or send you a replacement, depending on your preference and product availability.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our Customer Service team at sales@sheepdoglaser.com to request a return authorization.
- Provide your order number, the item(s) you wish to return, and the reason for the return (e.g., incorrect item, changed mind).
- We will provide you with a return authorization and the return shipping address.
Please note: Returns sent without prior authorization will not be processed.
5. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets the criteria outlined above. If your return is approved, your refund will be processed as follows:
- Refunds will be issued to the original payment method.
- Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
Shipping costs are non-refundable, unless the return is due to a defective or incorrect item, in which case we will cover the return shipping costs.
6. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us:
Sheepdog Laser Works
Email: sales@sheepdoglaser.com
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